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Can I have a photo put on a mug?
What is Polysub?
How do I order?
How are "igotmugs" different from other companies?
I understand your products are done with Sublimation... what is that?
How long will it take for me to receive my Personalized mug?
Will my mug arrive safe and unbroken?


Can I have a photo put on a mug?
Yes! Simply email us your photo... along with a desired text you would like on the mug.... we will then produce a proof that we will email back to you for approval.

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What is Polysub?
Our Polysub Coffee mugs are made of a Sublimatable polymer material. (a type of plastic) Unbreakable; it's an ideal alternative to traditional ceramic & glass products. Images resists chipping and scratching Light weight. Dishwasher & microwave safe

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How do I order?
If you find a pre-designed mug here that you like... simply order through our "buy now" buttons. Email us with any extra text you would like on the mug. If you would like to order a personalized mug created with your own photo or graphic... email us at igotmugs@gmail.com and we will start the designing process with your ideas.

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How are "igotmugs" different from other companies?
We work each order individually. Each mug is design from scratch. Even though we carry some pre-designed mugs.. they are made upon order. We do not keep any in stock... so that you may personalize any of our pre-disigned mugs to fit your needs.

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I understand your products are done with Sublimation... what is that?
It is the method of applying an image onto specially prepared items of ceramics, cloth, metals, and plastics using three primary ingredients: special sublimation inks/pigments, heat and pressure. Sublimation inks are unique in their ability to convert from a solid to a gas without going through a liquid form (just like dry ice). The conversion is initiated by heat and controlled with pressure. So what does that mean: It means beautiful colors and high definition images on your ceramic coffee.

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How long will it take for me to receive my Personalized mug?
After we receive back your "signed" approval of our Order Confirmation and payment of your coffee mug order, it can take us up to 3-6 business days [possibly more during holiday seasons]

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Will my mug arrive safe and unbroken?
Large orders ... as in cases of 36 are packaged in crate style boxes (dividers between each mug) Individual mug orders are wrapped in bubble wrap and shipped in a 6x6x6 box with paper padding. Yet even with our care of packaging... there may still be a case of a broken mug. It doesnt hurt to insure your package.

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Last Updated: 26 Jun 2007 21:31:48 PDT home  |  about  |  terms  |  contact
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